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How We Handle Your Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your sessions secure. You control access to your data, and we explain every category we store.

Account and payment dataSession security trackingWithdrawal verification recordsContact preferences you setDevice and browser details
Explore Lobby Read FAQ
sona 108 How We Handle Your Information
DATA PRACTICES

How We Protect and Manage Your Data

We encrypt payment flows between your bKash app and our cashier, hash passwords so even our own staff cannot read them, and log every login attempt to catch suspicious access patterns. Data sits behind firewalls, and we audit third-party integrations to confirm they meet the same security standard we apply internally.

Payment Encryption

When you send funds via bKash, Nagad or Rocket, the transaction moves through SSL-encrypted channels so account numbers and PIN confirmations stay private.

Cookie Management

We use session cookies to keep you logged in and remember your last game or table so you do not have to search the lobby again. Preference cookies store language choice and chip denomination.

Account Security Logs

Every time you log in we record your device type, IP range and session duration to spot unusual patterns like simultaneous logins from different cities.

Data Retention

We keep account records and transaction history for the period required by financial auditing standards and anti-fraud regulations, typically several years after your last activity.

DATA REQUESTS

How to Contact Us About Your Information

If you want a copy of the data we hold, need to update an account detail, or want to delete your profile after closing your account, reach us through any channel below. We respond to privacy requests within the timeframe local regulations require, and we walk you through each step so you know what happens next.

Live Chat Open the chat widget in the bottom right corner of any page while logged in, tell the agent you have a data request, and we will verify your identity through your account credentials before pulling your records or processing the…
Email Support Send your request from the email address registered to your sona 108 account so we can match it to your profile, describe what data you need or what correction you want, and we will reply with the file export or…
Account Settings Log in, navigate to account settings, and look for the privacy or data section where you can download a summary of your activity, toggle marketing preferences, or request account closure and data deletion through the self-service panel we built for…

Privacy Policy Questions

We collect your mobile number, email address, date of birth, chosen username and password, plus device details and IP range at signup. When you deposit via bKash, Nagad or Rocket we also store the transaction reference and wallet identifier to match funds to your account and process withdrawals.

Yes. Contact support through live chat or email from your registered address, verify your identity, and request a data export. We will send you a file listing your account details, deposit and withdrawal history, game sessions, support tickets and any marketing preferences you have set.

We retain transaction records and account logs for the period required by anti-money-laundering and financial auditing rules, usually several years. Once that retention window ends and no disputes reference your account, we anonymise or delete identifiers so the records cannot trace back to you personally.

We share only what is necessary to process payments through bKash, Nagad, Rocket and our banking partners, and to run game sessions with providers like Pragmatic Play or Evolution. We do not sell your contact details to marketers or pass your information to unrelated companies outside the operational payment and gaming chain.

Log in, go to account settings, and edit fields like email address or mobile number directly if the platform allows self-service changes. For details locked after verification, such as date of birth or legal name, contact support with proof of the correct information and we will update your profile manually.

We use session cookies to keep you logged in, preference cookies to remember your language and chip size, and analytics cookies to see which games visitors open most. You can delete or block cookies in your browser settings, but doing so will log you out and reset your saved preferences each visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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